Frequently Asked Questions

Everything you need to know about M5Stack products and services.

What is the typical shipping time for international orders?

Orders are typically processed within 1-2 business days. International shipping generally takes 7-15 business days depending on the destination and selected shipping carrier.

Do M5Stack products come with a warranty?

Yes, all M5Stack hardware products come with a standard 1-year limited warranty covering manufacturing defects under normal use conditions.

Which programming environments are supported by M5Stack devices?

Our modules support a wide range of platforms including UIFlow (graphical programming), Arduino IDE, MicroPython, and ESP-IDF.

What is your return policy for electronics?

We accept returns for unused items in their original packaging within 30 days of delivery. Please note that opened or soldered components may not be eligible for a full refund.

Do you provide technical support for custom IoT projects?

We offer comprehensive documentation, community forums, and GitHub repositories. For specific hardware troubleshooting, you can contact our technical support team via email.

Are bulk discounts available for educational institutions or businesses?

Yes, we offer tiered pricing for bulk orders and special discounts for verified educational institutions. Please contact our sales department for a formal quote.